Millinery Market – How to Issue a Partial or Full Refund

Owners receive payment directly into their connected bank account after a booking is made.

Sometimes, a lender/seller will need to offer a customer a partial or full refund for a variety of reasons (e.g. order cancellation, incorrect booking, rental hat arrives late, hat is defective, etc.).

Follow these steps to issue a refund:

Step 1: Email with the following details:

  • Name of the person to be refunded
  • Hat listing title
  • Approximate date of when the order was accepted
  • Transaction amount including postage
  • Amount to be refunded
  • Reason for the refund

Step 2: Admin will provide you with Millinery Market’s bank account details (if you live inside Australia) or PayPal details (if you live outside Australia). You can then transfer the refund amount through bank to bank or PayPal money transfer to Millinery Market.

Step 3: Once we receive your money transfer, we will process the refund through the Stripe admin dashboard. The money will be refunded to the customer’s credit card within 5 to 10 days. We will also refund the Millinery Market service fee, so the customer will receive the full amount that they paid.



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